Development investigation
[ Development investigation ]
What we can and can’t help with.
We know construction can sometimes impact neighbours. Most projects are short-term, but if you have a genuine concern around a breach of rules, we will investigate. The right place to raise an issue depends on the type of approval and the state you’re in.
In NSW, Buildcert may be appointed as the Principal Certifier (PC). Our role as the PC is to make sure building work follows the approved plans, consent conditions and the Building Code of Australia. As the PC, we can investigate certain development concerns in line with this.
In QLD, private certifiers approve and inspect building work, but neighbour concerns are handled by Council.
What we can help with in NSW
- Building work not following approved plans or conditions
- Construction works happening outside permitted hours
- Site safety matters within our authority (including erosion and sediment control, waste control, and non-compliant pool barriers)
What we can't help with
- Mediating neighbour disputes or domestic issues
- Accepting anonymous complaints (your details may be disclosed during investigation if required)
- Considering objections to developments approved as Complying Development (these are set by state planning rules, e.g. double story dwelling)
- Deciding on design, privacy, setbacks, height, bulk, landscaping, views, or traffic impacts – these are assessed by Council under Development Applications or approved as Complying Development
- Providing copies of proposed plans (these can sometimes be viewed at Council once approved, depending on your local Council), or you can ask the property owner. Unfortunately, legislation prevents us from disclosing plans.
- Matters relating to dividing fences or damage to neighbouring property – these are civil matters handled by the Local Court
Frequently asked questions.
Got questions? We've put together answers to the most common ones.
What is Building certification?
Building certification is the tick of approval that your build meets regulations. A building certifier checks your plans and inspects your site, making sure everything’s safe, legal, and ready to go.
Will Buildcert manage my whole project?
Not quite. We’re here to handle the certification (we’re talking approvals, inspections, and compliance). But, by law, we are unable to offer design or project management services.
What is the role of the Principal Certifier in NSW?
The Principal Certifier (PC) is responsible for making sure your build meets all the regulations and rules, from your CC or CDC, through to final approval. They’ll carry out mandatory inspections, check that your construction follows the National Construction Code and planning conditions, and issue the Occupation Certificate when everything’s complete and compliant.
What does a private building certifier do in QLD?
A private certifier checks your plans and on-site work against Queensland’s building laws (NCC/BCA + QDC). They issue your building approval, carries out or stipulates the required inspections, and make sure all documents get lodged with Council once the job’s done.
A Private Certifier acts independently of Council.
What is the Building Approval process in NSW?
The process depends on your project, but here’s the big picture:
You’ll either need a Development Application (DA) followed by a Construction Certificate (CC), or, if your project meets specific criteria, you may be eligible for a faster approval via a Complying Development Certificate (CDC). We’ll help you figure out the right path based on your plans, site, and local planning rules.
Once the approval is in place and the project is underway the Principal Certifier (PC) (that’s us) will undertake mandatory inspections during key stages of construction. These checks are required by law and help make sure your build stays compliant, safe, and on track.
When the work’s complete and everything’s been signed off, we will issue the Occupation Certificate (OC); the final tick that confirms the building is safe, compliant, and ready to use.